Delivery Policy
Thank you for choosing Mister Mattress for your mattress needs! We are committed to providing you with a seamless delivery experience. Please review the following information regarding our delivery policy:
1. Delivery Options:
- Direct Shipping: For products fulfilled directly by our manufacturers, delivery times and policies may vary. Please refer to the specific product page for estimated delivery times and any additional delivery charges that may apply.
- Local Deliveries: For customers within our local delivery radius, we offer complimentary delivery services. Our team will schedule a delivery time that is convenient for you.
- Mister Mattress Shipping: For products shipped to us first before delivery, we offer shipping through a reliable delivery service.
2. Delivery Timeframe:
- Direct Shipping: Delivery times for products fulfilled by our manufacturers typically range from 5 to 10 business days, depending on the manufacturer and product availability. Once your order has shipped, you will receive a tracking number to monitor the progress of your delivery.
- Local Deliveries: Our local delivery team will contact you within 1-2 business days of your purchase to schedule a delivery time. Deliveries are typically scheduled within 3-5 business days of purchase, subject to availability and scheduling constraints.
- Mister Mattress Shipping: For products shipped from our location, delivery times will vary based on your location and the chosen delivery service. You will receive a tracking number once your order has shipped for easy monitoring.
3. Delivery Process:
- Direct Shipping: Your order will be shipped directly from the manufacturer to the shipping address provided at checkout. Please ensure that the delivery address is accurate and accessible for large-item deliveries.
- Local Deliveries: Our delivery team at Mister Mattress will carefully transport your mattress to your specified delivery address. Upon arrival, our team will set up your new mattress in the room of your choice and remove any packaging materials for recycling or disposal, ensuring a hassle-free delivery experience.
- Mister Mattress Shipping: Your order will be processed and shipped from our location using a reliable delivery service. Once your order has shipped, you will receive a tracking number to monitor the progress of your delivery.
4. Delivery Area:
- Direct Shipping: We offer nationwide shipping for products fulfilled by our manufacturers, subject to shipping carrier coverage areas and restrictions.
- Local Deliveries: Our local delivery service is available within a [specify radius or service area] from our Mister Mattress store location. Please contact us for inquiries regarding deliveries outside of our standard service area.
- Mister Mattress Shipping: We offer nationwide shipping through our Mister Mattress shipping method. Please note that delivery times may vary depending on your location and the chosen delivery service.
5. Delivery Confirmation:
- Direct Shipping: Once your order has been delivered by the shipping carrier, you will receive a confirmation email or text message containing your tracking information.
- Local Deliveries: Our delivery team will provide confirmation of delivery upon completion of your delivery service. Please inspect your mattress upon delivery and notify our team of any concerns or issues.
- Mister Mattress Shipping: You will receive a tracking number once your order has shipped for easy monitoring. Please refer to the tracking information for updates on your delivery status.
6. Rescheduling and Cancellations:
- If you need to reschedule or cancel your delivery, please contact us at Mister Mattress as soon as possible. We will do our best to accommodate your request, subject to availability and scheduling constraints.
7. Contact Information:
- If you have any questions or concerns regarding our delivery policy, please don’t hesitate to contact our customer service team at Mister Mattress:
- Address: 1395 George Washington Way, Richland Washington, 99354 United States of America
- Phone: 509-371-5565
- Email: MM@MisterMattress.Shop
Thank you for choosing Mister Mattress! We appreciate your business and look forward to serving you.